PewterSupport
We're here to help.
Questions, problems or ideas about any Pewter app: send us an email.
Help us help you faster
- Your store's myshopify address (for example
your-store.myshopify.com) - Which app, and what you were trying to do
- A screenshot or the page link, if something looks wrong
Tag Lock quick checks
Prices or buttons aren't hidden
Make sure the Tag Lock app embed is turned on and saved in your theme editor. The app's Home page has an "Open theme editor" button for it. Also check that you're viewing the store logged out, or as a customer without the key tag.
A tagged customer is still locked out
Check the tag on the customer's account exactly matches a key on the lock (case doesn't matter), and that they're logged in. Tag changes apply on their next page load.
Checkout isn't being blocked
Make sure the lock has "Block checkout" turned on and covers the product in the cart. Customers with a matching tag can always check out.